Returns

Eligible products may be returned within 30 calendar days from the delivery date. Contact Owlet ME before returning an item and provide the order number, product, reason for return and current condition.

Change-of-mind returns must be complete, undamaged and include the supplied accessories and original packaging where reasonably possible. The customer pays change-of-mind return shipping. Owlet ME pays reasonable return shipping for an item that arrived damaged, defective or different from the item ordered.

After the returned item is received and inspected, approved refunds are issued to the original payment method within 10 business days. A bank or card provider may need additional time to display the refund. Original expedited-delivery charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Two-year product warranty

Eligible Owlet products purchased from Owlet ME include a two-year limited warranty from the original purchase date. Proof of purchase is required.

The warranty covers manufacturing defects in materials or workmanship under normal use and in accordance with the supplied instructions. It does not cover accidental damage, misuse, liquid damage, unauthorized modification or repair, lost or stolen products, normal cosmetic wear, consumable wear, or failures caused by unsupported networks, third-party services or incompatible devices.

Where a covered defect is confirmed, Owlet ME may repair the product, replace it with the same or an equivalent product, or provide another remedy required by applicable consumer law. This warranty does not reduce mandatory consumer rights under UAE law.

Merchant contact information

Store operator: Baby Grow FZC
Commercial licence: 8886
Address: Warehouses 1J-11/1, 1J-12/3 and 1J-11/2, Hamriyah Free Zone, Sharjah, United Arab Emirates, P.O. Box 51541
Telephone: +971 50 158 1868
Website: https://owletcare.me