Guarantee & Warranty
Guarantee & Warranty
Owlet ME provides warranty support for eligible products purchased from Owlet ME or authorized regional partners. Warranty support is intended to cover qualifying product defects under normal use and in accordance with the product instructions.
Eligibility
- Proof of purchase may be required before warranty support is provided.
- The product serial number, order number, purchase date, and issue details may be requested by support.
- Warranty support may not apply to products purchased from unauthorized sellers, second-hand marketplaces, or unsupported regions.
- Warranty coverage may vary by product, model, country, and applicable law.
What May Not Be Covered
- Damage caused by misuse, improper care, unauthorized repair, accident, liquid exposure, incorrect charging, or use outside product instructions.
- Normal wear and tear, cosmetic damage that does not affect function, consumables, or accessories not covered by a specific warranty.
- Issues caused by third-party accessories, unsupported apps, unauthorized modifications, or network/service interruptions outside Owlet ME's control.
Support Process
Owlet ME support may troubleshoot the product, request photos or videos, verify the purchase, and decide whether repair, replacement, return inspection, spare part support, or another remedy is appropriate.
Any replacement product or part may be new, refurbished, or functionally equivalent where permitted by applicable law.
How to Request Support
To start a warranty request, contact Owlet ME with your order number, product model, serial number if available, and a clear description of the issue.